JD POLYMERS

Refund & Cancellation Policy

Effective Date: 02 May 2026

Welcome to JD POLYMERS (JDE Mobility) (https://jdemobility.in). This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed for our scooter rental services.

Refund Eligible

Cancellation before vehicle allocation, duplicate payments, or service not activated.

No Refund

After vehicle allocation, T&C violations, fake documents, or partial plan usage.

1. Booking Cancellation

Customers can request cancellation before vehicle allocation

If cancelled before vehicle allocation: eligible for a 100% full refund, excluding any applicable payment gateway charges.

2. Cancellation After Vehicle Allocation

Once the vehicle is assigned or delivered:

No refund will be provided. Any unused rental period will not be refunded.

3. Refund Eligibility

Refunds will only be processed in the following cases:

Duplicate payment ✓ Eligible
Payment deducted but service not activated ✓ Eligible
Cancellation approved before vehicle allocation ✓ Eligible

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

Violation of Terms & Conditions ✗ No Refund
Submission of incorrect or fake documents ✗ No Refund
Involvement in illegal activities ✗ No Refund
Late cancellation after service activation ✗ No Refund
Partial usage of rental plan ✗ No Refund
Wallet recharge delays or penalties ✗ No Refund

5. Custom Plan Policy

Custom rental plan payments are non-refundable

Failure to continue custom payments may result in:

Service suspension
No refund of previous payments made

6. Security Deposit (If Applicable)

Security deposit will be refunded:

After vehicle is returned
After inspection of vehicle condition

Deductions may apply for:

Damages to the vehicle
Missing parts or accessories
Late return charges

7. Refund Processing Time

Step 1 — Request Submitted Contact us via phone or email with your refund request and payment details.

Step 2 — Verification Our team will verify eligibility based on this policy.

Step 3 — Approval Approved refunds will be confirmed and initiated.

Step 4 — Credit Refund credited to original payment method within 5–7 Working Days.

8. Payment Gateway Charges

Any transaction or payment gateway charges incurred during payment processing are non-refundable under all circumstances.

9. Company Rights

JD POLYMERS reserves the right to:

Approve or reject refund requests based on verification
Deduct applicable charges before processing any refund

10. Contact for Refund Requests

For any cancellation or refund request, please contact us directly:

Phone

+91 8377018558

jd.polymer1123@gmail.com

Address

House No - 09, Rajiv Colony, Near Global School, Gurugram, Haryana - 122001

Acknowledgement

By using JDE Mobility's services, I confirm that I have read and understood this Refund & Cancellation Policy. I acknowledge that refunds are subject to the conditions stated above and that JD POLYMERS' decision on refund approvals shall be final.